Delivery Information

Free Delivery on UK mainland orders over £15.00. Please allow up to 5 working days for delivery however we aim to deliver within 2 working days. 

For non UK mainland and international deliveries, please allow a few extra days.  This includes the Scottish Highlands, Islands and Ireland. 

If you would like to send your order to a different address to the billing address, at the Basket click on proceed to checkout rather than PayPal Checkout.

All orders are carefully packed by our dedicated team of packers. Unfortunately there are occasions when things go wrong. With the products being glass damages can occur. We endeavour to put things right as quickly as possible and would request you email us at enquiries@the-mercers.com including a photo and your order number and you may either request a refund for the damaged item or a replacement.

For Christmas orders, last despatch day is 3 working days before. All orders placed between then and the first working day after New Year will be despatched on the first working day.