Delivery Information

Free Delivery on UK mainland orders £15.00. and over.  We aim to deliver within 2 to 3 working days however please allow up to 5 working days for delivery.

For non UK mainland and international deliveries, please allow a few extra days.  This includes the Scottish Highlands, Islands and Ireland. 

If you would like to send your order to a different address to the billing address, at the Basket click on proceed to checkout rather than PayPal Checkout.

All orders are carefully packed by our dedicated team of packers. Unfortunately there are occasions when things go wrong. With the products being glass damages can occur. We endeavour to put things right as quickly as possible and would request you email us at enquiries@the-mercers.com including a photo and your order number and you may either request a refund for the damaged item or a replacement. 

Please check all delivery address details are correct and advise us immediately if any changes are required. Any errors resulting in a failed delivery will incur a charge.

For Christmas orders, last despatch day is usually 4 working days before (please check nearer the time for specific last order dates). All orders placed between then and the first working day after New Year will be despatched on the second working day.

DELIVERY RATES UK

Channel Islands for orders over £15.00 (UPS) £13

Channel Islands for orders under £15.00 (UPS) £18

Isle of Man for orders over £15 (P2G) £8

Isle of Man for orders under £15 (P2G) £13

DELIVERY RATES NON UK

Austria £11

France £15

Ireland (Republic of) £11 

Italy £18

Netherlands £15

Slovakia £15

Switzerland £15

IF YOU WOULD LIKE A PRICE FOR DELIVERING TO A COUNTRY NOT SHOWN PLEASE EMAIL US AT enquiries@the-mercers.com