How much does delivery cost?
Delivery to uk mainland is free when you spend £15.00 or over. Delivery costs £5.00 for orders below £15.00. Delivery to the Islands and Overseas depends on the destination. For more details see the Delivery Page.
How long will my order take to be delivered?
We aim to despatch the working day after we receive your order so Friday, Saturday and Sundays orders are dispatched on Monday, Monday orders on Tuesday and so on. During very busy times it may take us a day longer to despatch orders. For uk mainland, we despatch on a next working day delivery service but during busy times this can take 2 working days for parcels to be delivered. You will be updated by the courier. For Highlands, Islands and Overseas delivery takes a little longer and it will depend on the destination as to whether you receive notifications from the courier.
Can I get an update on my delivery?
Yes, if you haven't heard from your courier in line with the timescales above please email email@example.com with your name and order number and we can confirm the status of your order.
What happens if a product I've ordered is unavailable?
Our website should show when products are out of stock but occasionally counts are incorrect. If you order a product that is out of stock we will email you to see if you would like to wait for your order to be complete or substitute the product with another.
What happens if my delivery is damaged?
All our products are Vegetarian.
Are your products Vegan?
Most of our products are Vegan. If you select shop and then click on Vegan under Refine Search all the Vegan products will be shown.
Curds - minimum 6 months on delivery Savoury Sauces, Mustards, Dessert Sauces and Mayonnaise - minimum 3 months on delivery
Is the Palm Oil you use from a Sustainable Source?
The palm oil in the margarine we use is fully RSPO (Roundtable on Sustainable Palm Oil) Supply Chain Certified, Registration Number BMT-RSPO-000001